DS
Deon S
1 reviews | Active since Sept 2019
03 Dec 2019, 10:09
********* business pratice by Chas Everitt Properties - POOR POOR POOR
Looked at a rental property. Filled in the application. Got approved. Started making arrangements for the move. Only to be contacted by them, saying that the property is no longer available as their client made a private deal on the sideline.
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Chas Everitt International Property's replyOfficial
03 Dec 2019, 17:31Dear Mr Snyman,
We’re really sorry your recent rental experience was not up to our usual excellent standard and apologise sincerely for the inconvenience caused. However, we strongly refute that there was any ********* conduct involved.
We have investigated your complaint and it appears that our rental agent was quite simply provided with the incorrect information by the owner of the property about when the current tenant – who has a private lease arrangement with the owner - would be leaving, and when the property would thus become available. As it happens, the current tenant is not due to vacate until the end of December.
We also understand that you turned down our offer of assistance to find you another suitable property to rent by your end-November deadline, but should you wish to discuss this matter further, please contact our customer care experts on *** or email us on ***.
Many thanks and kind regards,
Customers For Life
Customers For Life
Chas Everitt International Property's reply03 Dec 2019, 17:31
Official
Dear Mr Snyman,
We’re really sorry your recent rental experience was not up to our usual excellent standard and apologise sincerely for the inconvenience caused. However, we strongly refute that there was any ********* conduct involved.
We have investigated your complaint and it appears that our rental agent was quite simply provided with the incorrect information by the owner of the property about when the current tenant – who has a private lease arrangement with the owner - would be leaving, and when the property would thus become available. As it happens, the current tenant is not due to vacate until the end of December.
We also understand that you turned down our offer of assistance to find you another suitable property to rent by your end-November deadline, but should you wish to discuss this matter further, please contact our customer care experts on *** or email us on ***.
Many thanks and kind regards,
Customers For Life
Customers For Life