1 reviews | Active since Jul 2018
rental issues
Message: Good day. I hope you can be off assistance to me. I have been renting through Chas Everitt since 29th of March 2018. up until today, (25 July 2018), non of the mistakes that we reported, has been fully repaired. * The roof is leaking, in the bedroom, and in the living room, and due to this, i had to replace my bedroom linen, due to the water that stained it. * Air-conditioning is not working. On commencement date, they told me that it only short the remote. Up until today, i still have not received a remote, further more, they have sent a air-con tec, to come and have a look at the air-con, where he then stated, that the air-conditioner is not in working order, and needs to be replaced. That was in last week, from there on, no word about that. * Garage door lock is not working properly The geyser was the only thing which the repaired. Due to all of this not being in order, i have not made full payments on my rent for the last 3 months now. 1. It does state in the contract that you have to report any mistakes on the premises, within 7 days of commencement. (Claus 9.1.1) Which I did. 2. And it does state that the tenant may under no circumstances deduct any amount at all from the rental amount stated. (Clause 4.2) BUT.... 3. It also states that Landlord is to ensure that the air-conditioning unit is serviced prior to the tenant's occupation and is in good, working order. Sliding doors and garage doors are to be kept clean and free of debris and obstruction. (Clause 9.1.10) 4. The Landlord will make any repairs, which he is obliged to complete, and which is material to this lease, within 14 days from written notification. (Clause 9.2) 5. The tenant acknowledges that the rental is fair for the condition of the Property.(Clause 9.3) { Which i disagree on, because of the rental agent being dishonest from day one}. Furthermore, they have now given me a Letter of Demand for my rent being in arrears. Stating that i have to pay the money within 7 days, (which is today), because i only read the letter today, for they have sent it via e.mail to me, and i do not use my email every day. They say i am in breach of my Lease Agreement. (But then again, so are they.) Then, should the amount not being paid, then the Landlord will issue a summons, cancel the Lease Agreement which is 20 days from the date of this letter, where i will be required to vacate immediately.
Good Afternoon Sir,
Firstly, please accept our sincerest apologies for only responding now but unfortunately we had to first do a full investigation into your grievance with the responsible office/Franchisee.
We are very sorry to hear about the negative experience you have had thus far with our Chas Everitt Phalaborwa office, who represent our Brand!
Our Rental Franchise Manager, Tobie Fourie has been in discussions with the Franchisee as well as with yourself via e-mail in an attempt to try our best resolve the various issues and grievances.
We believe that the roof was fixed previously, as per our records however it sounds as if it now still leaking. We will be in discussions with the landlord to have the roof looked at again as a matter of urgency.
The reason there was a delay in the repairing of the items mentioned in your complaint, is not due to lack of interest, or trying but the landlord had to work through his personal building insurance and had to wait for quite some time for the insurance company to approve or decline the claim of the air-conditioner. The claim has since been declined and the landlord was informed that he needs to replace the air-conditioner out of his own pocket. We will keep following this up to get this issue resolved.
We also believe that there was a handy man at your property this past Friday, 27 July and that he has now repaired and fixed the garage door lock.
We are very relieved to hear that the geyser has also since been fixed.
We also understand that the Phalaborwa rental agent and manager is in contact with you often to try their best to assist with resolving the remainder of the issues.
Kindest Regards,
Customers For Life
Good Afternoon Sir,
Firstly, please accept our sincerest apologies for only responding now but unfortunately we had to first do a full investigation into your grievance with the responsible office/Franchisee.
We are very sorry to hear about the negative experience you have had thus far with our Chas Everitt Phalaborwa office, who represent our Brand!
Our Rental Franchise Manager, Tobie Fourie has been in discussions with the Franchisee as well as with yourself via e-mail in an attempt to try our best resolve the various issues and grievances.
We believe that the roof was fixed previously, as per our records however it sounds as if it now still leaking. We will be in discussions with the landlord to have the roof looked at again as a matter of urgency.
The reason there was a delay in the repairing of the items mentioned in your complaint, is not due to lack of interest, or trying but the landlord had to work through his personal building insurance and had to wait for quite some time for the insurance company to approve or decline the claim of the air-conditioner. The claim has since been declined and the landlord was informed that he needs to replace the air-conditioner out of his own pocket. We will keep following this up to get this issue resolved.
We also believe that there was a handy man at your property this past Friday, 27 July and that he has now repaired and fixed the garage door lock.
We are very relieved to hear that the geyser has also since been fixed.
We also understand that the Phalaborwa rental agent and manager is in contact with you often to try their best to assist with resolving the remainder of the issues.
Kindest Regards,
Customers For Life