Not a big fan of Chas Everit Middelburg MP

We, my wife and I rented a property through Chas Everrit in Middelburg MP. They did a thorough inspection of the property beforehand. Every bit of damage was recorded. Great experience so far. We sign the rental agreement with Chas Everit and all goes well. Some months later estate agents arrive with prospective buyers. No problem, still great service from Chas Everit. We duly put in our two months notice period as per our contract agreement. Now the fun starts..........the inspection gets done again as per normal operating procedure. Problems found were dirty carpets and foot marks on the study wall. Also no problem because we paid a cleaning deposit and that will sort that little problem.

Our main deposit is R12000. Now it gets interesting. The home owner does not accept our notice period and therefore the sum of R12000 hangs in the balance. The Chas Everit rental lady gives us feedback and she's actually very professional. But, still no money being paid to me. The answer we get is that the owner refuses to allow Chas Everet to pay us our deposit. I signed a contract with Chas Everit and not with the owner. We did everything that their contract expected from us. Now we get a response of"we can't do anything,go to the rental tribunal". I feel that Chas Everet gladly received commission from our money and that they should utilise their legal resources to get the owner in line.