Disservice to compliant tenants

We are renting an apartment through Chas Everitt. On Wed, I found that the electricity was cut due to account in arrears. We made this payment more than a month ago to Chas Everitt. I notified them early Thurs after spending a night in darkness and they quickly responded saying the owner failed to make payment and they were resolving it.Problem now is that we are still without electricity! We are being told that they paid but the municipality refuse to reconnect due to payment not reflecting in the account.We have always been compliant and never once defaulted on any payments. I am appalled that we have not been contacted with any form of apology or offer of compensation for our inconvenience by the owner, Vinasen Pillay.Im unhappy with the responses from Chas Everitt regarding this situation. They claim to be \trying their best to resolve it"yet we still in the dark. Its not good enough. Also how \""they will make a cash payment to the municipality using their own money YET AGAIN\"". This shouldnt be our problem as we paid on time. The owner showed lack of concern for the situation hes put us in and disregarded our rights as tenants and we'll be seeking advice on a way forward."""