Dirty holiday accommodation

After a very disappointing holiday rental, I have emailed several staff at Chas Everitt including the two main directors and, has yet have not received any response to my query.

As far as I am concerned I won’t be booking with Chas Everitt which is quite sad as we visit South Africa every year.

The holiday accommodation that we paid for was dirty with mould growing on the ceiling. Even though staff knew about this, the apartment was still rented out.

Not what I would have expected from an established company. Customer service also very poor.