Chas Everitt's ********* Estate Agents and Poor Service!

We experienced such utter dissatisfaction from Chas Everett’s representative, Rosemary Bond. As a first-time buyer on the market, we were very conservative on how we proceeded with our purchase. The service received was downright ********* and manipulative. Any assistance requested, was met with negativity and an unwillingness to assist. The agent protected her commission above all else and only chose to assist the sellers throughout our dealing with her. If this meant the agent retracted advice to fit their purpose, this was done blatantly to our face and in writing. We had to make calls to directly ask if she wanted the purchase to go through as we had such deferral responses from her. Our initial OTP, was completely disregarded saying she wouldn’t even take it to the seller. She advised us that it was not what the property was worth and made us resubmit saying we didn’t stand a chance. After we signed, we found out from the bank that our first offer was closer to the value of the property. When we pushed her for the valuation, she said it was according to another seller’s valuation. She herself did not get a proper valuation or provide the proof we requested. We overpaid for the property due to her ********* nature. At our first meeting, we were advised that we can negotiate costs for services with the seller’s lawyers. When this task came to be actioned, and we requested assistance, she furnished us with several quotes from various lawyers, deflecting any chance of us negotiating their service costs. We abandoned this as per her advice only to find out later, we could have received a lesser fee. Any requests for updates were always met with excuses and we rather approached the lawyers directly. We have requested updates on the completion of the agreed points of the sale, to which she has still not responded in writing. She has mentioned that they will be actioned but no correspondence in writing or otherwise to confirm points of sale. Her unprofessional-ism has marred our experience as first-time buyers. We escalated this to her Operations Manager, Beverly Chapman, but didn't even get a response nor call to address the issue. We are very disappointed in the service we received and wont recommend you use the company if such ********* behavior is encouraged.