Chas Everitt Terrible Service

I am so disappointed in the way one is treated when moving 1) provinces, 2) general communication, 3) not seeing the new tenant to welcome them, and to do a snag list with them which in my 12 years in JHB, that is what every estate agent did. I had to find a place whilst in JHB, to move back to my home province, KZN in Amanzimtoti in October 2021, had a lovely lady find me a place that was in a shocking state, not clean at all and travelling and moving down on your own to find this on day 1, was dishearting to say the least, and i paid the estate agents a lease fee of R850, plus credit check fee of R150 (which I sent to them already), service deposit of R1 300, insepction fee R852.50 which totals up to R3 152,50 to the estate agents, who when I moved in, had not had the place ready. When I arrvied, I still did not meet the agent, the remotes and garage keys took a few days to be given to me from the neightbours. Thankfully, the place over the 3rd week, got repaired and painted... needless to say, I was not told to move my things or put things away, my clothes were thrown onto my bed, taken out of my cubboard, paint was on my clothes, curtains, painting, appliances, brand new bed and bed covers. When I moved in I saw there was no water meter.... I was NEVER told to keep aside money each month, for when the bill is eventually sent through, I was not advised of this. 12 years in JHB, water was included in rentals... so I have not have to deal with ****** meters before. I did not understand the process. After 6 months I get given a water, sanitation and sewerage bill ... to be paid up there an then. I advsied I will pay over time and then the following month I get charge interest. Never ever in my years of life, have i been treated by an estate agent like this. The ethics and values of this company are disgraceful. We are ALL trying to make a living and get by and do lives as positively as we can. And you get companies and people who have zero empathy or people skills to be able to resolve an issue. If i had to treat my clients this way, I would not have any. Chas Everitt, I will share this review far and wide, so many people in Aamanzimtoti have said that your service and communcation is not great. I cannot fault that when there has been an issue it has been sorted out at the unit! So perhaps you are for the owner only and not the tenant. Remember this: When you have a tenant who takes care of someone's place as their own, you should treat them with the respect they deserve. I am appaulted at how you've handled this situation Joan, I called you and you did not answer, you said you would call me back and never did. I do hope and pray that the company realises that not everyone should be treated the same way.... and that respect is earned both ways.