Chas Everitt Rustenburg unprofessional service

What a horrible experience. We started renting at A & L Renting Dec 2018. We paid 2 x months rent and a month deposit. We struggled 10 months to get it to reflect on our statement. Somewhere in between Chas Everitt brought A & L renting. We were never notified, we never received a new contract. Every second month the allocation of our payment wasn't done, meaning we had to send in proof of payment everytime and request that the statement be updated. Knowing that our contract is only a year valid, I contacted the owner and asked if we can rent the house from them directly explaining all the issues. The owner agreed, we signed a contract with the owner, the owner notified the agency in writing that the contract should not be renewed, that we are going to rent directly from them(2 Nov).

January we started paying the owner, contract is signed, everything is fine. January they phone me and ask why we haven't paid our rent. In writing I notified them that we are renting from the owner directly as our contract has expired.

This week I get a notification that we have been blacklisted due to owing money to the agency. I spoke to Louise Shaw and she said that we are not allowed to rent from the owner and eventhough the contract expired we are renting month to month, i must read the contract!! Reading the contract I saw that also both parties needs to agree to this. Never did Nanette respond to the owners email or mine, it doesn't sound as if Nanette told Louise about the changes that is going to be made. Being tenants that pay our rent every month on time, being a month in advance and looking after the house, I cant believe that we have been blacklisted and we don't owe anyone money.

I think this is very unprofessional, and I will not recommend it to anyone else.