BG
Balungile G

1 reviews | Active since May 2019

05 May 2019, 23:28

Chas Everitt RandPark Ridge are a bunch of ********.

I honestly wish there was a negative rating. The service I have received at Chas Everitt has been appalling to say the least. I moved out end of Feb 2019 and still have not received my full refund 3 months later. They keep coming back to me with one excuse after the other. At first they took R900 from my deposit for cleaning, when I had already gotten the place professionally cleaned. Then my electricity bill magical tripled- during my tenure as a tenant there, my base electricity readings (which is the electricity reading over and above the prepaid electricity I already load) had never been above R90 and all of a sudden in my last month there it jumped to R334. I approached Chas Everitt Randpark Ridge to sort this out and it still has not been sorted months later.

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Replies (1)
Chas Everitt International Property
Chas Everitt International Property's reply06 May 2019, 13:04
Official
 
Dear Balungile,

We're sorry it is taking an unusually long time to get your security deposit back and that you have a negative view of our company as a result. Unfortunately as you know, we as agents may not release your deposit until certain ongoing issues between you and the landlord (our client) have been resolved. 

We are confident that our staff have been doing their best to do that, and the matter has already been escalated to senior management to achieve finalisation as soon as possible in the best interests of everyone concerned. 

Yours sincerely, 

Tobie Fourie
National Rental Franchise Manager