TR
Tiaan R
1 reviews | Active since Jan 2020
21 Jan 2020, 16:51
Chas Everitt beware
Very poor service from the Polokwane branch. They are deducting fees from my deposito for things that were faulty when I moved in. They are also holding back my deposit for longer than 14 working days now without any indication on when it will be paid to me. I wrote numerous emails to different departments without a response.
WILL NEVER EVER DO BUSINESS WITH THEM AGAIN
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Replies (2)
Chas Everitt International Property's replyOfficial
21 Jan 2020, 18:38Dear Mr. Rautenbach,
Thank you for bringing this matter to our attention.
We're very sorry that your rental experience with us has been less than satisfactory and we are currently investigating your grievance with our Regional Manager as well as the Principal of the Branch and endeavour to resolve the problem as soon as possible.
Kindest Regards,
Customers For Life
Thank you for bringing this matter to our attention.
We're very sorry that your rental experience with us has been less than satisfactory and we are currently investigating your grievance with our Regional Manager as well as the Principal of the Branch and endeavour to resolve the problem as soon as possible.
Kindest Regards,
Customers For Life
Chas Everitt International Property's reply21 Jan 2020, 18:38
Official
Dear Mr. Rautenbach,
Thank you for bringing this matter to our attention.
We're very sorry that your rental experience with us has been less than satisfactory and we are currently investigating your grievance with our Regional Manager as well as the Principal of the Branch and endeavour to resolve the problem as soon as possible.
Kindest Regards,
Customers For Life
Thank you for bringing this matter to our attention.
We're very sorry that your rental experience with us has been less than satisfactory and we are currently investigating your grievance with our Regional Manager as well as the Principal of the Branch and endeavour to resolve the problem as soon as possible.
Kindest Regards,
Customers For Life
TR
Tiaan R's updateReviewer Update
21 Jan 2020, 19:10Thanks very much for the response. The principal of the branch is ignoring my emails for a week now. I really hope this matter can be resolved ASAP. They just do as they please without taking their clients into consideration. They just refuse to explain why certain damages that was not caused by me will be deducted from my deposit. When I signed the outgoing inspection report there were no faults for my account (according to the lady that did the inspection) but when I requested a date for my deposit to be pay back ,then suddenly there were items that needed to be paid from my deposit.
TR
Tiaan R's update21 Jan 2020, 19:10
Reviewer Update
Thanks very much for the response. The principal of the branch is ignoring my emails for a week now. I really hope this matter can be resolved ASAP. They just do as they please without taking their clients into consideration. They just refuse to explain why certain damages that was not caused by me will be deducted from my deposit. When I signed the outgoing inspection report there were no faults for my account (according to the lady that did the inspection) but when I requested a date for my deposit to be pay back ,then suddenly there were items that needed to be paid from my deposit.