HN
Helen N

1 reviews | Active since Jan 2018

30 Jan 2018, 18:49

Bad taste /Witbank move a nightmare

We decided to move to Witbank December last year 2017. Started looking for places and found the perfect home. However there was a few things that needed fixing like the roof leaked loads when it rains. We were promised by everitt that all the odds and ends will be fixed before we move in. One week before the move my husband decided to check on the progress. It was raining badly. When he got to the house the water was running down the walls. He mailed the agency and told him that the walls got extremely bad water damage and they will urgently need to fix the roof. We were told by the everitt agent that we dont need to worry they ensure us it will be fixed. Moving day arrived and when we got to the house loads of small stuff and the roof have not been fixed as promised. We then phoned the agent to please come have a look at everything not working again we were adviced not to worry they will fix it. There were promblems with: The electricity,toilets leaking, only one plate on stove working. Extreme Water damage , leaking roof, they and plenty more. My husband made a complete list of everything as it turns out they did not even check the inside before the move. We mailed the list yet again we were told it will be fixed. Nothing was done and we did not wanted to make noise as its was December. But came January nothing was fixed. When we phoned them they say send a mail and that is where it stays. In the meantime my funiture are getting damaged and every time it rains we have to rush home to move funiture. The water damage is so bad i dont want to invite anyone to our home. We pay nearly R30 000 per month including our water and lights. We living in a beutifull estate but yet we are so unhappy. We phoned them today to say we want to move as they have not yet till this day honoured their agreement. We were told that if we want to move we will have to pay the remainder of the contract with a very no care attitude. The toilets are still leaking, they removed our geust bathroom seat to try and find another like it and this is still not replaced. They work that was done was so badly repaired its shocking. I have to cook with one plate. We started fixing stuff out of our own pockets just to be able to live comfortable. From the water in the roof our lights keeos tripping and its just very unpleasant. I refuse to beleive that the law only protects them . This has left sush a bad taste in our mouths. They just dont care and have not even tried to get in contact with us

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Replies (1)
Chas Everitt International Property
Chas Everitt International Property's reply04 Feb 2018, 21:04
Official

Good Evening,

We were so sorry to learn of your negative experience with an agent and a branch that represent our Brand. Thank you for bringing it to our attention so that we can address it. Please note that this matter has been handed over to our Regional Manager as well as the Principal of the Witbank Franchise.

Our understanding is that our Witbank rental office has been working with the owner of the property since 14 November 2017 to try to solve the problems you noted, and that several items have already been repaired or replaced.

There were indeed some delays due to the unavailability of certain materials and/ or contractors during December and January but we feel sure the remaining issues will shortly also be satisfactorily resolved.

Thank you for your patience and co-operation and we apologise once again for the inconvenience to you and your family.

Many thanks and regards,

Customers For Life