Bad Service/Unprofessional

In December I made an appointment to see a property with a consultant from Chas Everitt her names Charlene Bauer, the lady didn't keep to her appointment. I called her numerous times and she didn't bother to call me back even though I was waiting outside the complex for her. This is pathetic service! For such a big company they work like amateurs. Another thing that upsets me Is that they charge a R2000 fee???? What is this for??? I dont think it's right that we should pay for this? We call them when they advertise and they want to charge us for it??? Honestly what *******, they must charge the owner that fee and not the new tenant!!!