dL
dawid L
1 reviews | Active since Sept 2015
13 Mar 2019, 16:23
Bad Real Estate agency Chas Everitt Amanzimtoti
i moved from JHB to KZN Amanzimtoti using Chas Everitt Amanzimtoti as a agent from the 1st day there was issues
on receiving the keys i was advised that the house owner lives on the premises he continually interfered with my way of living
he lived in the grany flat on top of the garage, he used my water and advised that he is generating accounts of a excell work sheet my water use went from 300 to 1500 when i advised the agent about what he was doing the just didn't do anything he used my electricity (pre paid unit) and again when i advised the agent they didnothing to assist not even investigated the issues
on moving out of the house the owner never paid back my deposit and when i requested assistance the the agent she just say i did what i could how does things work
i can say that my experience with Chas Everitt Amanzimtoti was and is hell
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Replies (3)0
Replies (3)
Chas Everitt International Property's replyOfficial
13 Mar 2019, 17:47Dear Dawid,
Thank you for taking the time to communicate to us why our service did not meet your expectations.
We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Your query has been allocated to Tobie Fourie who is our National Rental Manager as well as Wayne Lombard who is our KZN Regional Manager.
Tobie will be in contact with you as soon as he can as he needs to first do a full investigation with the Principal of the branch to find out what exactly happened here.
Please accept our sincerest apologies for the negative experience you have had with our Amanzimtoti branch thus far!
We appreciate and value your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
Kindest Regards.
Customers For Life
Customers For Life
Chas Everitt International Property's reply13 Mar 2019, 17:47
Official
Dear Dawid,
Thank you for taking the time to communicate to us why our service did not meet your expectations.
We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Your query has been allocated to Tobie Fourie who is our National Rental Manager as well as Wayne Lombard who is our KZN Regional Manager.
Tobie will be in contact with you as soon as he can as he needs to first do a full investigation with the Principal of the branch to find out what exactly happened here.
Please accept our sincerest apologies for the negative experience you have had with our Amanzimtoti branch thus far!
We appreciate and value your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
Kindest Regards.
Customers For Life
Customers For Life
Chas Everitt International Property's replyOfficial
19 Mar 2019, 07:35Dear Dawid,
The above has been investigated by the Principal of Chas Everitt International Amazimtoti who has found the following:
The above has been investigated by the Principal of Chas Everitt International Amazimtoti who has found the following:
The landlord initially approached Chas Everitt Amanzimtoti for assistance with letting an apartment on his property, then later approached us for assistance only in drawing up a lease agreement between himself and a tenant who had approached him privately, and in vetting the tenant. The landlord agreed to pay us a fee of R 2000 for these services and thereafter was happy to deal directly with the tenant, who was also well aware of this arrangement.
The tenant then paid his deposit, first month’s rent, inspection fee and admin fee into our trust account and we dispersed the deposit and the rental to the Landlord, retaining the inspection fee and an admin fee as per agreement. We also invoiced the landlord for our R 2000 fee plus VAT and this was paid. Our agent also completed the ingoing inspection, sent it to both parties, and advised the tenant to give his gripe-list directly to the landlord within 7 days.
This was supposed to be the sum total of our involvement in the deal until it was time to do a final inspection, but several issues arose which our agent went out of her way to try to mediate and resolve. We have over 200 pages of correspondence to prove this.
The first issue was that the tenant arrived 2 days before the start of the lease according to the landlord, which was the reason he struggled to get the keys as mentioned.
The second issue was the tenant complaint that the landlord, who shares the property, was using his electricity. However there is a separate meter to the flat and the landlord was also prepared to have an electrician verify the separate connection. The tenant declined this offer and also declined to inspect the landlord’s calculations and records of water consumption.
As time went on the tenant and landlord seemed to have resolved their differences but when the lease terminated the tensions flared up and our agent once again tried to assist. She completed the outgoing inspection with the tenant 3 days prior to him leaving and forwarded this to the landlord who then compiled his own list of things he felt were wrong with the property.
It was the landlord’s decision to charge the tenant for painting the entire house inside and out, cleaning the carpets and pool maintenance, despite indications to the contrary in the inspection report and the objections of our agent.
We did inform the landlord of the tenant’s rights with regard to the repayment of his deposit and our agent also urged the landlord to consult the ingoing and outgoing inspection reports and compare the photos of the property before and after the tenant’s occupancy. In addition she advised the tenant that this might become a legal dispute as there was nothing more that we could do and that we were not holding the deposit.
Our conclusion is that our agent went well beyond her duties in respect of this lease agreement and is an absolute credit to Chas Everitt International.
We would also like to note that this tenant is still our tenant although he now resides in another property.
Kindest Regards,
Customers For Life
Chas Everitt International Property's reply19 Mar 2019, 07:35
Official
Dear Dawid,
The above has been investigated by the Principal of Chas Everitt International Amazimtoti who has found the following:
The above has been investigated by the Principal of Chas Everitt International Amazimtoti who has found the following:
The landlord initially approached Chas Everitt Amanzimtoti for assistance with letting an apartment on his property, then later approached us for assistance only in drawing up a lease agreement between himself and a tenant who had approached him privately, and in vetting the tenant. The landlord agreed to pay us a fee of R 2000 for these services and thereafter was happy to deal directly with the tenant, who was also well aware of this arrangement.
The tenant then paid his deposit, first month’s rent, inspection fee and admin fee into our trust account and we dispersed the deposit and the rental to the Landlord, retaining the inspection fee and an admin fee as per agreement. We also invoiced the landlord for our R 2000 fee plus VAT and this was paid. Our agent also completed the ingoing inspection, sent it to both parties, and advised the tenant to give his gripe-list directly to the landlord within 7 days.
This was supposed to be the sum total of our involvement in the deal until it was time to do a final inspection, but several issues arose which our agent went out of her way to try to mediate and resolve. We have over 200 pages of correspondence to prove this.
The first issue was that the tenant arrived 2 days before the start of the lease according to the landlord, which was the reason he struggled to get the keys as mentioned.
The second issue was the tenant complaint that the landlord, who shares the property, was using his electricity. However there is a separate meter to the flat and the landlord was also prepared to have an electrician verify the separate connection. The tenant declined this offer and also declined to inspect the landlord’s calculations and records of water consumption.
As time went on the tenant and landlord seemed to have resolved their differences but when the lease terminated the tensions flared up and our agent once again tried to assist. She completed the outgoing inspection with the tenant 3 days prior to him leaving and forwarded this to the landlord who then compiled his own list of things he felt were wrong with the property.
It was the landlord’s decision to charge the tenant for painting the entire house inside and out, cleaning the carpets and pool maintenance, despite indications to the contrary in the inspection report and the objections of our agent.
We did inform the landlord of the tenant’s rights with regard to the repayment of his deposit and our agent also urged the landlord to consult the ingoing and outgoing inspection reports and compare the photos of the property before and after the tenant’s occupancy. In addition she advised the tenant that this might become a legal dispute as there was nothing more that we could do and that we were not holding the deposit.
Our conclusion is that our agent went well beyond her duties in respect of this lease agreement and is an absolute credit to Chas Everitt International.
We would also like to note that this tenant is still our tenant although he now resides in another property.
Kindest Regards,
Customers For Life
dL
dawid L's updateReviewer Update
19 Mar 2019, 15:16(Good Day, as per below i was not aware of this so called agreement.please do not assume.according to my mails Chas Everitt was my agent not the house owner.
(i signed a contract with Chas Everitt only no addendum to any contract was made.)
The landlord initially approached Chas Everitt Amanzimtoti for assistance with letting an apartment on his property, then later approached us for assistance only in drawing up a lease agreement between himself and a tenant who had approached him privately, and in vetting the tenant. The landlord agreed to pay us a fee of R 2000 for these services and thereafter was happy to deal directly with the tenant, who was also well aware of this arrangement.The second issue was the tenant complaint that the landlord, who shares the property,
(i was not made aware of sharing a property with any one, i would never have taking this rental if i knew) was using his electricity. However there is a separate meter to the flat and the landlord was also prepared to have an electrician verify the separate connection. The tenant declined this offer ( I requested form Chas Everitt to investigate the broken unit ) and also declined to inspect the landlord’s calculations and records of water consumption.
(My water use went from 300 to 1500 n witch word can this happen, how can this be
How can this be is he a qualified accountant?)
(So there is a broken prepaid electrical meter and some formulation and someone assuming everything is ok, furthermore there is an addendum that i never signed?)
(My deposit was transferred to someone else without my knowledge. Let’s say there is some law stating my deposit must be transferred should i not be made aware of this in writing)
(I need someone to advise me how any person can take my money without my concern)
dL
dawid L's update19 Mar 2019, 15:16
Reviewer Update
(Good Day, as per below i was not aware of this so called agreement.please do not assume.according to my mails Chas Everitt was my agent not the house owner.
(i signed a contract with Chas Everitt only no addendum to any contract was made.)
The landlord initially approached Chas Everitt Amanzimtoti for assistance with letting an apartment on his property, then later approached us for assistance only in drawing up a lease agreement between himself and a tenant who had approached him privately, and in vetting the tenant. The landlord agreed to pay us a fee of R 2000 for these services and thereafter was happy to deal directly with the tenant, who was also well aware of this arrangement.The second issue was the tenant complaint that the landlord, who shares the property,
(i was not made aware of sharing a property with any one, i would never have taking this rental if i knew) was using his electricity. However there is a separate meter to the flat and the landlord was also prepared to have an electrician verify the separate connection. The tenant declined this offer ( I requested form Chas Everitt to investigate the broken unit ) and also declined to inspect the landlord’s calculations and records of water consumption.
(My water use went from 300 to 1500 n witch word can this happen, how can this be
How can this be is he a qualified accountant?)
(So there is a broken prepaid electrical meter and some formulation and someone assuming everything is ok, furthermore there is an addendum that i never signed?)
(My deposit was transferred to someone else without my knowledge. Let’s say there is some law stating my deposit must be transferred should i not be made aware of this in writing)
(I need someone to advise me how any person can take my money without my concern)