Bad property management

The services offered at this outlet is really horrible & embarassing.I'm sitting with a water bill of over R2,000, the tenants have moved out and nobody seems to care to settle this bill. I have been trying to resolve this issue for months, sent trends of emails for months even to the owner herself but nothing was done., they keep on promising to come back to me. The tenant moved out, damaged my property & up to date I have' nt received the inspection report. Its so frustrating, when you appoint an agency you expect them to manage & look after your property because they receive monthly fees but in this case its totally different, I have to run after them as if i'm the managing agent. All I want is the water bill to be fully settled as this has been a recurring problem and the garage doors to be fixed since I' be paid for it, the bathroom in the main room, cupboards, etc. The property is in Villa Zander Bendor Polokwane