Bad experience with rental department

I signed agreements with Chas Everitt Mulbarton to administer the leasing of two properties of mine - a block of flats and a townhouse. They were very quick to collect their "fees" but upon further investigation I found that they received payments for the flats but did not pay all the monies over to me. About nine months into the agreement, my tenants phoned me to let me know that there were serious plumbing- water- issues at the flats and that the agency told them that I am not interested in getting this resolved! At the townhouse, the same thing happened - I was not paid rent and then when I queried I was told that it was a bad tenant - eventually when I gave the tenant notice, he contacted me himself and asked why I am giving notice - I told him that his rent is R9500, but he provided me with proof that Chas was only charging him R8200 per month and when he queried this he was told to only pay what they charge him! Once again, he also told me that he was informed by the Company that I am not interested in doing any maintenance although I was never informed about any problems! Eventually I gave Chas Everitt notice in May 2017. It is now September 2017 and I am still struggling to recover outstanding monies from the Company - when I enquired about outstanding payments for deposits, I was asked which numbers they were - they were supposed to administer the properties and yet I am asked about this? The recon that was done on the townhouse, reflected that Chas Everitt owed me money - this has still not been paid! When I enquired about the malicious damage at the townhouse, I had to put up a fight to eventually settle for half of the tenants deposit! Chas Everitt - you will NEVER see me again!! This has been the worst experience of my life!!!