Unhappy

Wish I could join all the happy customers. My experience has not been great. My daughter's birthday is on 30 th March - tomorrow. I placed an order on 6 March 2022. This was met with no confirmation of purchase . A enquiry by e-mail was met with no answer. A week after placing my order and only after I had contacted the merchant via WhatsApp and Facebook did I get an answer. The confirmational e-mail ( a week after placing the order) stated delivery would only be between 21 March and 1 April 2022. Tomorrow is my daughter's birthday and nothing has been received yet.

If you therefore expect delivery of an order within a reasonable time or are in a hurry, reconsider. CharmSa does not seem to keep stock and their supply chain is slow. Communication in my experience is unfortunately not great.

One would like to support local merchants, but not when service levels are not up to standard