To Kenneth MADONSELA improve or remove

I was waiting in line at the TB and HIV clinic for two hours+ which was fine what can we expect from a public hospital these days than hell on earth. And then to cream the crop when we where about to leave understand I'm with a sick person it's already a life time of pain KENNETH MADONSELA AT THE RECEPTION decided to put us on hold whilst he asked for a phone numbers from a pretty looking young lady for what seemed like an eternity they went on back and forth how unprofessional that was I had still down. A thing that takes less than a minute like handing in a file took ten minutes .pliz deal with this idiot