mistreatement of elderly patients continues at the hospital

i am just coming form the eye clinic of the hospital .last week i wrote a letter about how elderly patients are being mistreated at the hospital . i took my father again who is 79 at the hospital , his right eye is being treated ,he does not have full vision , and he needs to get an injection in that eye regularly . we got at the hospital at around 5:30 am to get a good place in the queue , we were let in the clinic at around 7:00 we saw the first consulting doctor at 8:45 and then he sent us for an eye injection .my father received his eye injection at 15:31 pm. 7hours waiting for it and after that we had to go to the pharmacy to get prescription and we left a 16:06 pm . and the worse in all this is that it is not the first time and the manager does not care about our complaints the doctors don't care about our complaints .the most insulting thing is that the nurses have been calling the doctor to come administer the injection since 10:00 pm .and the first sight of a doctor was at around 14 :45 and she just looked at the files of the only two patients that were waiting for the injection then she left not be seen again ; then a around 15:20 the nurses and the receptionists at the eye clinic were getting ready to leave and that's the only reason they called for another doctor to come make the injection ( please not that the injection only takes less than a minute administer ) the other doctor just shrugged her shoulder and did not even give an apology or show any compassion or anything . i don't know if these people are doctors or soldiers or mercenaries . and let's not forget that all the patients receiving the injection are in their 60's , 70's and 80's . they just don't care about them .