manhandling a sick woman at area 544

The unit manager of area 544 in Joburg gen became agitated with my wife when she entered the very rude clark Elsie Zulus office to sort out poor service. He grabbed my wife who is a very sick patient and obviously a woman by the arm and tried to force her out of the office. It is uncceptable for a man especially in his position to grab any patient by the arm, more especially a woman and try to jerk her around. What kind of man jerks a sick woman around? Especially a man in his position.