TERRIBLE Service

<p>On Saturday 04-03-2017, i went to the Charles and Keith store at Canal Walk to return a pair of shoes. I was passed from one sales consultant to the next. I needed to speak to management as my return was a defect in the shoes design itself. The first sales consultant named Jody showed no interest and didnt know who could help us in the store, the second sales consultant, named KASIEMA,(she was the worst, i do not understand how someone liike her can even be employed to work with people, she has zero people s****s!) was CONDESCENDING, RUDE, WITH A REAL ATTITUDE, almost looking down on me, interigating me!!! that was the worst anybody has made me feel as a customer! Lastly i was passed over to yet another sales asscosiate named faith who tried to help but was just giving me the same answer over and over saying she cannot help i need to speak to management.</p> <p>THERE WAS NO MANANGEMENET IN STORE on the first saturday of the month!!</p> <p>I used to be a regular customer at charles and keith but will NEVER shop there again, it is no problem for them to make sales, but they are unable to assist with exchanges/ refunds without management.</p> <p>I am utterly appalled and disgusted in the way the staff treat customers!!!!!</p> <p>I would like to be contacted regarding my refund ASAP.</p>