Gift Voucher

28 December 2014 I had a snatch and grab my bag was gone. In my bag I had a R500 Charles and Keith gift card from my friend. I woke the next day and reported it and asked the lady to kindly block it who told me that the person who bought it must come with the receipt to block it. <br> <br> Fair enough I understood told my friend to do so who went the next day to block it and she was told that in order for them to re issue it we need to wait for their regional manager who was on leave to come back from leave. Which was also understandable.<br> <br> We waited for a month as we were assured that it will be sorted out and they even confirmed that they can see the R500 on their reports that is still their not located yet.<br> We went back after a month they came up with another story that now their forensic team is busy investigating it.<br> It is now March and I still do not have my girt card every time my friend goes there they tell her a different story.<br> <br> What upsets me is that they do admit that the R500 is showing on their reports or accounts but they seem to be struggling to issue it.<br> I have never in mylife came across such people who make such false promises with bad attitude. Bad service