Terrible Service

Ordered and paid for a personalised silver bracelet in 29/11, received an email from Tumi 02/12 that the silver is out of stock and was offered a gold or rose gold option. As I paid for a silver bracelet, and didn’t want another option I requested a refund, also on 02/12. As I received no response I sent a follow up email 05/12 and tried to call, but there was no answer. I find it appalling that I have to follow up to get my refund actioned for an error on their side. At least have the professionalism to respond to client queries. Will definitely not recommend or use them going forward