CL
Celeste L
1 reviews | Active since Apr 2018
26 Jul 2019, 10:47
Terrible Service
I placed my order on the 10th of Jul, received notification that payment was received, but since then, radio silence. I've emailed and no response. I've called the number that is provided on the website, it never gets answered and today, it is completely down. I am worried as I need to know what the status is of my order and when I can expect delivery. This is pathetic. I cannot believe that there is no updates.
And the online "help" chat...please, that is just a useless little gimmick.
Helpful (0)
Replies (7)0
Replies (7)CL
Celeste L's updateReviewer Update
26 Jul 2019, 11:07Funny how after I post a review I receive an email with the update on my order.
CL
Celeste L's update26 Jul 2019, 11:07
Reviewer Update
Funny how after I post a review I receive an email with the update on my order.
Charis Jewelry SA's replyOfficial
26 Jul 2019, 11:50We can confirm that this is extremely unfair and incorrect. The customer had to tick a tick box that the item takes 3 weeks for manufacture when she ordered on the 10th of July, and we have actually sent her item out in 16 days from purchase!
Charis Jewelry SA's reply26 Jul 2019, 11:50
Official
We can confirm that this is extremely unfair and incorrect. The customer had to tick a tick box that the item takes 3 weeks for manufacture when she ordered on the 10th of July, and we have actually sent her item out in 16 days from purchase!
Charis Jewelry SA's replyOfficial
26 Jul 2019, 11:50She said that she sent us numerous emails but I confirmed to her telephonically that we have not received even one email from her. We subsequently found them in our spam. She then hung up the phone on me.
Charis Jewelry SA's reply26 Jul 2019, 11:50
Official
She said that she sent us numerous emails but I confirmed to her telephonically that we have not received even one email from her. We subsequently found them in our spam. She then hung up the phone on me.
Charis Jewelry SA's replyOfficial
26 Jul 2019, 11:51When we are at fault we do all we can to fix the situation and acknowledge our mistakes but this sort of online defamation does huge damage to small businesses and we don't seem to have any recourse against Hello Peter or the consumer.
Charis Jewelry SA's reply26 Jul 2019, 11:51
Official
When we are at fault we do all we can to fix the situation and acknowledge our mistakes but this sort of online defamation does huge damage to small businesses and we don't seem to have any recourse against Hello Peter or the consumer.
CL
Celeste L's updateReviewer Update
26 Jul 2019, 12:04I hung up the phone as I was done listening to you telling me how I am damaging the image of your company. As a business owner, customer service is extremely important. I told you repeatedly that I was well aware of the 2 - 3 week processing time, the reason I was seeking feedback was to follow up on the progress and to make sure that the item was delivered before the 20th of August. You mentioned that you have had issues with your landline and you've spoken to Telkom. I suggested placing a notice on your website and Facebook page notifying customers of this, as it can be very unnerving for a first time client to not get a response to emails or online help chats, then to call and the line is not answered and the following day it is just dead. And yes, I tried multiple times during the last two days.
I find it very unprofessional to receive a call from a service provider to reprimand me regarding my review.
I would prefer no further contact. Thank you
I find it very unprofessional to receive a call from a service provider to reprimand me regarding my review.
I would prefer no further contact. Thank you
CL
Celeste L's update26 Jul 2019, 12:04
Reviewer Update
I hung up the phone as I was done listening to you telling me how I am damaging the image of your company. As a business owner, customer service is extremely important. I told you repeatedly that I was well aware of the 2 - 3 week processing time, the reason I was seeking feedback was to follow up on the progress and to make sure that the item was delivered before the 20th of August. You mentioned that you have had issues with your landline and you've spoken to Telkom. I suggested placing a notice on your website and Facebook page notifying customers of this, as it can be very unnerving for a first time client to not get a response to emails or online help chats, then to call and the line is not answered and the following day it is just dead. And yes, I tried multiple times during the last two days.
I find it very unprofessional to receive a call from a service provider to reprimand me regarding my review.
I would prefer no further contact. Thank you
I find it very unprofessional to receive a call from a service provider to reprimand me regarding my review.
I would prefer no further contact. Thank you
Charis Jewelry SA's replyOfficial
26 Jul 2019, 13:28We do have the right to defend ourselves against unfair defamation and we once again confirm that this customer will receive her item before the expected manufacture time.
Charis Jewelry SA's reply26 Jul 2019, 13:28
Official
We do have the right to defend ourselves against unfair defamation and we once again confirm that this customer will receive her item before the expected manufacture time.
CL
Celeste L's updateReviewer Update
31 Jul 2019, 12:16So after numerous calls to the courier service, it seems that the parcel is nowhere to be found. I've tried calling the jeweler again, and as per usual, there is no answer. The courier in East London has not received the parcel, neither has the courier in Johannesburg. And I am not the only client this has happened to. I received a tracking number, yet this is not doing me much good as there is nothing to track since last week, the system status has remained: handed to courier.
CL
Celeste L's update31 Jul 2019, 12:16
Reviewer Update
So after numerous calls to the courier service, it seems that the parcel is nowhere to be found. I've tried calling the jeweler again, and as per usual, there is no answer. The courier in East London has not received the parcel, neither has the courier in Johannesburg. And I am not the only client this has happened to. I received a tracking number, yet this is not doing me much good as there is nothing to track since last week, the system status has remained: handed to courier.