KK
Karmini K
1 reviews | Active since Jan 2012
12 Dec 2022, 09:34
Poor Quality
Ordered 2 items, a personalised bracelet and necklace. The delivery took over 2 weeks and I am based in CPT CBD. When the items arrived the quality was poor. The engraving was scratched and untidy. The packaging was also not as nice as expected or shown on the site. When I reviewed the items on the site I noticed that the reviews did not appear so the reviews shown are definitely filtered. Would not recommend Charis Jewelry.
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Replies (3)
Charis Jewelry SA's replyOfficial
12 Dec 2022, 21:50We sincerely respect the customer's right to her opinion, however we do wish that she had first contacted us via email, telephone or messanger to give us an opportunity to resolve her complaint amicably.
Charis Jewelry SA's reply12 Dec 2022, 21:50
Official
We sincerely respect the customer's right to her opinion, however we do wish that she had first contacted us via email, telephone or messanger to give us an opportunity to resolve her complaint amicably.
KK
Karmini K's updateReviewer Update
12 Dec 2022, 23:06As mentioned to *****, who contacted me today and not previously after my internal reviews of the items on the site, I had given the supplier feedback prior to my review here to which I received no feedback and my review was not posted on the site. Marcel was adamant that Charis Jewelry has the right to only post reviews that are approved by them on their website. I understand that this is a small business and why I wanted to support them, however, this was repeatedly mentioned to me and I'm not sure if this was an attempt for me to retract my opinion. He also mentioned that they have received 7000 positive reviews repeatedly and I'm unsure what that was meant to mean, if again that I should retract my comment or otherwise. The call was rather aggressive and I tried to end it a few times. Lastly, he brought up religion, to which I responded that there was no reason to mention, and his response was "I have every right to". Please note that prior to this I had not mentioned anything related to religion or related. At this point, I felt the call was very unprofessional and unnecessary, and therefore hung up.
KK
Karmini K's update12 Dec 2022, 23:06
Reviewer Update
As mentioned to *****, who contacted me today and not previously after my internal reviews of the items on the site, I had given the supplier feedback prior to my review here to which I received no feedback and my review was not posted on the site. Marcel was adamant that Charis Jewelry has the right to only post reviews that are approved by them on their website. I understand that this is a small business and why I wanted to support them, however, this was repeatedly mentioned to me and I'm not sure if this was an attempt for me to retract my opinion. He also mentioned that they have received 7000 positive reviews repeatedly and I'm unsure what that was meant to mean, if again that I should retract my comment or otherwise. The call was rather aggressive and I tried to end it a few times. Lastly, he brought up religion, to which I responded that there was no reason to mention, and his response was "I have every right to". Please note that prior to this I had not mentioned anything related to religion or related. At this point, I felt the call was very unprofessional and unnecessary, and therefore hung up.
Charis Jewelry SA's replyOfficial
13 Dec 2022, 06:58Out of respect to our customers it is our policy to not get into public spats or personal attacks. We offered the lady a full refund which she declined. We accept and respect her right to her opinion and we have no more to add to this discourse.
Charis Jewelry SA's reply13 Dec 2022, 06:58
Official
Out of respect to our customers it is our policy to not get into public spats or personal attacks. We offered the lady a full refund which she declined. We accept and respect her right to her opinion and we have no more to add to this discourse.