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Ranine V
1 reviews | Active since Mar 2009
22 Feb 2019, 07:56
PATHETIC
UNPROFESSIONAL PATHETIC IS NOT WORD. DO NOT USE THEM. DELIVERED NOW TWICE AND STILL ITS NOT THE CORRECT ITEM. LADY SCREAMED TO ME OVER THE PHONE, THEY DONT ANSWER MAILS AT FIRST, DONT COMPLY WITH THE DELIVERY TIME ON WEBSITE. THEY DONT ANSWER THE PHONES.
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Replies (6)0
Replies (6)Charis Jewelry SA's replyOfficial
25 Feb 2019, 10:19We have taken note of this review and appreciate any feedback. We have taken a business decision to not slander our customers on a social media platform by not responding to these allegations in detail publicly. However, what we will say is that the content in this review is grossly inaccurate. We are more than happy to answer any queries that you may have regarding this matter by emailing us on ***.
Charis Jewelry SA's reply25 Feb 2019, 10:19
Official
We have taken note of this review and appreciate any feedback. We have taken a business decision to not slander our customers on a social media platform by not responding to these allegations in detail publicly. However, what we will say is that the content in this review is grossly inaccurate. We are more than happy to answer any queries that you may have regarding this matter by emailing us on ***.
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Ranine V's updateReviewer Update
25 Feb 2019, 10:34Hi, I spoke to the owner Marcel on Friday after he screamed at me threatened me with my employer, he was rude to our receptionist and the CEO's pa after this had nothing to do with them. This was a personal matter and he made it ********* accused me of ****** and swearing at them. Very untrue and unfortunately my complaint was valid, the people are not trained to handle orders and that is a shame as the lady that does not pick up the phone and I have the call records from my cell and my company to prove this. I was traumatized after his call, he refused to take back the second incorrect order and told me to keep it. I had to pay an additional courier fee as well, and I paid the incorrect item as he kept on it was my mistake. That item is not even on the web anymore. Luckily this is handled and I will never have to deal with this Marcel and his staff ever again. I have never been treated this way by a company in my life. My husband is also a business owner and was shocked in the way a owner can talk to me this way and my company.
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Ranine V's update25 Feb 2019, 10:34
Reviewer Update
Hi, I spoke to the owner Marcel on Friday after he screamed at me threatened me with my employer, he was rude to our receptionist and the CEO's pa after this had nothing to do with them. This was a personal matter and he made it ********* accused me of ****** and swearing at them. Very untrue and unfortunately my complaint was valid, the people are not trained to handle orders and that is a shame as the lady that does not pick up the phone and I have the call records from my cell and my company to prove this. I was traumatized after his call, he refused to take back the second incorrect order and told me to keep it. I had to pay an additional courier fee as well, and I paid the incorrect item as he kept on it was my mistake. That item is not even on the web anymore. Luckily this is handled and I will never have to deal with this Marcel and his staff ever again. I have never been treated this way by a company in my life. My husband is also a business owner and was shocked in the way a owner can talk to me this way and my company.
Charis Jewelry SA's replyOfficial
25 Feb 2019, 10:44As mentioned before we don't get into online battles other than to say that this is grossly inaccurate and we are more than happy to respond privately to anyone who needs peace of mind . Please contact us on ***
Charis Jewelry SA's reply25 Feb 2019, 10:44
Official
As mentioned before we don't get into online battles other than to say that this is grossly inaccurate and we are more than happy to respond privately to anyone who needs peace of mind . Please contact us on ***
RV
Ranine V's updateReviewer Update
25 Feb 2019, 10:51You have my email, so send an email. The incident is not grossly inaccurate. This is what happened on Friday and like I said I do not have to deal with you Marcel ever again. But like I stated I am traumatized in your behavior Friday and my husband has spoken to our lawyer to if this continues we will take steps. Thank you
RV
Ranine V's update25 Feb 2019, 10:51
Reviewer Update
You have my email, so send an email. The incident is not grossly inaccurate. This is what happened on Friday and like I said I do not have to deal with you Marcel ever again. But like I stated I am traumatized in your behavior Friday and my husband has spoken to our lawyer to if this continues we will take steps. Thank you
Charis Jewelry SA's replyOfficial
25 Feb 2019, 11:01In response, we support the law taking it's course and will deal with it accordingly.
Charis Jewelry SA's reply25 Feb 2019, 11:01
Official
In response, we support the law taking it's course and will deal with it accordingly.
RV
Ranine V's updateReviewer Update
25 Feb 2019, 11:03PLEASE STOP REPLYING. This was post was before you screamed at me on friday. THIS MATTER IS DONE PHONE ME IF YOU WANT SAY MORE OR CONTACT MY HUSBAND ********** 443.
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Ranine V's update25 Feb 2019, 11:03
Reviewer Update
PLEASE STOP REPLYING. This was post was before you screamed at me on friday. THIS MATTER IS DONE PHONE ME IF YOU WANT SAY MORE OR CONTACT MY HUSBAND ********** 443.
