CF
Carol F
1 reviews | Active since Dec 2019
23 Jun 2020, 10:57
Bad service, no delivery of paid item and lots of excuses
Placed an order on the 9th of June, on the 15th they discovered a problem which resulted in an extra payment. Promised the bracelet will be delivered within 9 working days. When we query why it again didn't arrive we have another discovered problem by Kylie so yet again another delay. They don't answer emails or messages, they certainly don't deliver and when you query they have a host of problems/excuses. We will never use them again.
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Replies (5)CF
Carol F's updateReviewer Update
24 Jun 2020, 14:31The bracelet in question has been delivered to Birthday girl lady this afternoon, we will report if the order was executed correctly later today.
CF
Carol F's update24 Jun 2020, 14:31
Reviewer Update
The bracelet in question has been delivered to Birthday girl lady this afternoon, we will report if the order was executed correctly later today.
Charis Jewelry SA's replyOfficial
26 Jun 2020, 10:18This customer's review is factually incorrect and no attempts to explain this to her were successful. All problems arose from the customer trying to buy 2 personalized items which were clearly excluded from a special offer. We are happy to share the relevant information and emails regarding this.
Charis Jewelry SA's reply26 Jun 2020, 10:18
Official
This customer's review is factually incorrect and no attempts to explain this to her were successful. All problems arose from the customer trying to buy 2 personalized items which were clearly excluded from a special offer. We are happy to share the relevant information and emails regarding this.
Charis Jewelry SA's replyOfficial
26 Jun 2020, 10:22The order shipped out on the 23rd and was received on the 24th which is within the timeline given to the customer.
Charis Jewelry SA's reply26 Jun 2020, 10:22
Official
The order shipped out on the 23rd and was received on the 24th which is within the timeline given to the customer.
CF
Carol F's updateReviewer Update
26 Jun 2020, 10:54Good Day Marcel, the post is factually 100% correct. Yes links were ordered that we understood on the 12th of June that you didn't intend to form part of the special. We were contacted on the 12th to explain the problem around one (1) link, which we resolved and paid extra for. We were informed by Kylie that all is fine now and delivery will be within 5 working days (per email) when we queried the delivery on the 5th working day (22nd of June), Kylie didn't answer her mail nor the messages on your website. When we called your office, Kylie told us that she "is busy and doesn't look at today's mail" she then on the 22nd of June told us cooly, oh by the way there is another problem with another link you selected and that it will either have to be paid extra and result in ANOTHER 5 day wait OR Charis send the order incomplete! We insisted to swop out the 2nd problematic link with one that you did have in stock to ensure the delivery happens asap. Note Kylie didn't offer this to us - We had to INSIST on this option. She accepted our option and confirmed she'll call back shortly to confirm when the delivery will be. When we didn't receive her call back after 3 (three) hours we listed the complaint on Hello Peter. Only THEN did you call us to confirm it has now been sorted and the delivery will be done asap - which it was. Since then you first told Hello Peter that we are lying/there is no such complaint and on a daily basis you've been sending sms' insisting we MUST delete the Hello Peter complaint. Which we will NOT be doing as the service from your company has NOT been acceptable nor has it been appreciated that you insinuate we are making false statements, when we have provided Hello Peter with the entire Email and other communication trail to confirm our complaint!!! So for the record we are NOT happy with your service, have suggested to you to amend your website selection for these specials so that the client is unable to select links, which you didn't intend to be part of your special and last but not least to improve on your Company communication s****s and STOP thinking you are doing the customer a favor for taking their money and NOT honoring your 5day delivery promise!!!
CF
Carol F's update26 Jun 2020, 10:54
Reviewer Update
Good Day Marcel, the post is factually 100% correct. Yes links were ordered that we understood on the 12th of June that you didn't intend to form part of the special. We were contacted on the 12th to explain the problem around one (1) link, which we resolved and paid extra for. We were informed by Kylie that all is fine now and delivery will be within 5 working days (per email) when we queried the delivery on the 5th working day (22nd of June), Kylie didn't answer her mail nor the messages on your website. When we called your office, Kylie told us that she "is busy and doesn't look at today's mail" she then on the 22nd of June told us cooly, oh by the way there is another problem with another link you selected and that it will either have to be paid extra and result in ANOTHER 5 day wait OR Charis send the order incomplete! We insisted to swop out the 2nd problematic link with one that you did have in stock to ensure the delivery happens asap. Note Kylie didn't offer this to us - We had to INSIST on this option. She accepted our option and confirmed she'll call back shortly to confirm when the delivery will be. When we didn't receive her call back after 3 (three) hours we listed the complaint on Hello Peter. Only THEN did you call us to confirm it has now been sorted and the delivery will be done asap - which it was. Since then you first told Hello Peter that we are lying/there is no such complaint and on a daily basis you've been sending sms' insisting we MUST delete the Hello Peter complaint. Which we will NOT be doing as the service from your company has NOT been acceptable nor has it been appreciated that you insinuate we are making false statements, when we have provided Hello Peter with the entire Email and other communication trail to confirm our complaint!!! So for the record we are NOT happy with your service, have suggested to you to amend your website selection for these specials so that the client is unable to select links, which you didn't intend to be part of your special and last but not least to improve on your Company communication s****s and STOP thinking you are doing the customer a favor for taking their money and NOT honoring your 5day delivery promise!!!
Charis Jewelry SA's replyOfficial
26 Jun 2020, 11:27We respect the customer's right to an opinion and we stand by ours. Based on the above response we cannot see why this customer would want any products from us so we humbly recommend that the customer allow us to collect the bracelet and we will give her a full refund.
Charis Jewelry SA's reply26 Jun 2020, 11:27
Official
We respect the customer's right to an opinion and we stand by ours. Based on the above response we cannot see why this customer would want any products from us so we humbly recommend that the customer allow us to collect the bracelet and we will give her a full refund.