RR
Raffaella R
1 reviews | Active since Mar 2009
26 Jan 2021, 11:02
Bad Service from Charis Jewelry
I ordered on the 16th of Jan for a birthday on the 20th as it's says 2 days delivery. I got an email to say their supplier is closed due to a covid case. Surely, you keep stock on your own premises?!I was told it would be shipped on the 25th, have heard nothing, my emails are not responded to and can't get through on the land line.
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Charis Jewelry SA's replyOfficial
26 Jan 2021, 11:22Unfortunately Covid19 is not in our control. Every customer understood this graciously. We communicated this to her on the 18th when we reopened. She accepted this and did not request a refund. Her parcel was ready to ship today. Unfortunately this is extremely unreasonable.
Charis Jewelry SA's reply26 Jan 2021, 11:22
Official
Unfortunately Covid19 is not in our control. Every customer understood this graciously. We communicated this to her on the 18th when we reopened. She accepted this and did not request a refund. Her parcel was ready to ship today. Unfortunately this is extremely unreasonable.