Very Disappointed

on 14th June we had a work function (which i will not comment on) and a number of us had decided before hand when we found out that the function was to be held at Chantecler Hotel to stay over for the night, as what a treat to stay in such an amazing place (i always had it on my bucket list as i rate it as a place for only the rich) so we all paid in advance, arrived on the day, had no assistance in getting our bags to our rooms, the staff were not easily accessible , had to go and find them to put in some orders, was very disappointed in the room, as were some of the others, shower doors not closing property, no TV (not that i would have watched but every hotel i have stayed in has a TV) the room kettle was set on a table but he cord was not long enough to reach the plug so had to be placed on the floor to be boiled. the fitted sheets elastic was perished and kept coming loose during the night on leaving in the morning and coming down the wooden stairs, the main lighting was not on and i miss judged my footing and fell down last few steps before the bottom almost landing head first into the stone wall. i called for help only to have 2 waitresses walk right past me, eventually a patron from inside the restaurant came out as she heard me and called someone to come and assist. the manageress came out and asked if i was okay, i said i was a little shaky and could i please have a coke and maybe some ice to put on my ankle, my college gave me her jersey to rest my foot on. the manageress did advise she was not able to give me any pain meds and said lucky Hillcrest is not to far from here. that was the last i saw of her, i hopped to the restaurant, was eventually served some coffee and breakfast and called my husband who had to take an uber from Pinetown to come collect me to drive my car to take me to the hospital - not once did anyone come check if i needed any help, take my details nothing, i was very disappointed. i tried to make contact with the owner to advise him of what had taken place, was advised he would call me, to date i am still waiting for his call, so after spending money to stay there i am now out of pocket for additional medical bills and not a single call from them to see how i am doing, i know i am not that special but it is called being courteous and client service - i can assure you i will not be going back there any time soon