Disgusting service ever received

I have never had such a bad experience in my life like I've had with this place, "Change U Deserve" was definitely not the change I deserved. I have never worn a wig before so, I decided to try something new and different for a change, I placed my order through HAPPY PAY for a Brazilian giant curl cap and got confirmation immediately after the order was placed on the 25th of November 2024. 26, 27, 28 passes and I have not received any communication from them, 29th I decided to call and the lady that assisted me said she would call me in a few minutes, Friday, Saturday and Sunday passed still no comms, Monday I called I am told that due to black Friday the hair was out of stock, but I placed my order before black Friday, I then received an email from Nokwanda and she said that my order was processed successfully and will be shipped and delivered before Friday. Today I received a call from another lady saying that the hair is no longer available in black and sends me different color wigs which I do not like as I feel that for a first time wig user, it would be too much of a bold step to try ******, red, blonde or silver and that black would have been a safer option for my first time wearing one. I've been struggling to get the order canceled and the funds returned. NEVER AGAIN.