Debited with out receiving

I ordered hair and 3 weeks been told I will receive a massage,they deducted money 3 weeks back ,and been making follow ups ever since,today they tell me I have an overdue payment,I have never received any hair from them ,I appli5 before and due to payment and lost my job it couldn't go through via my Nedbank account,now I app**** again with FNB account,and they deducted for this order..I needed full reasons why they deducted but nothing received,they say I have an over due ,I asked how come cause I never received anything from them ,to send all documents concerning this ,now they bring Al this ,my money being deducted and no delivery..I've asked to cancel this and refund me they say they don't do refunds..so I've been **********