Over priced mediocre accomodation

I was totally shocked with our recent stay at Chandelier Game lodge just outside Oudtshoorn. On their website it indicates 4 star accomodation with various activities. Prices are definately 4 star but service, stay and activities 1 star. Bedlamp broken, shower shelves brown with dirt, corner lamp bent and skew, even towels mediocre and you do not get the lavish feeling you should expect for the price you pay. They could not offer all drinks on menu as their blender broken... Picnic and night game drive at R890 PER PERSON is a quiet drive to a picnic spot, no shelter, you get dropped and left and picked up again to drive the same route back, no game, no conversation by guide, not even the slightest attempt to look for game AND then you get charged extra for drinks. Snacks was sufficient for 2 people but not NEARLY at R490 PER PERSON...Totally schoking!! Buffulo experience we were charged R200 per person, whilst it is advertised at R140 at reception. When I complained about the fact that the night game drive was NOT one and over and above the R1780 we were charged nearly R160 for 3 G****tisers and 2 G&T, the receptionist did not even ATTEMPT to apologise. She just raised her shoulders and said "the wheather was not good last night". It has nothing to do with the weather....it is about what you pay and what you get in return for this. I will not recommend this way over priced mediocre accommadation to ANYBODY!!