LM
Lebogang M
1 reviews | Active since Feb 2021
21 Sept 2022, 20:07
Unhappy Client- Motorgates installer from Hell
I bought a double swing gate on 1st of July during the month of September 2022, their motor has broken and come to my house to fix it, however, at Centurion they were told that computerized motor is damaged beyond repair now the company wants us to pay again to replace that computerized motor so that our gate can work properly.
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Champion gate motors's replyOfficial
05 Oct 2022, 21:12Regrettably you forced your gate to open with the manual locks in and burner your board. Unfortunately even the manufacturer cannot warranty that type of damage and we offered you out of good faith to pay half of the cost just to deliver customer service but you also were reluctant to cooperate l don't know if you expected us to pay for your own mistake or what? Honestly I think we did all in our power to try and help the situation.
Champion gate motors's reply05 Oct 2022, 21:12
Official
Regrettably you forced your gate to open with the manual locks in and burner your board. Unfortunately even the manufacturer cannot warranty that type of damage and we offered you out of good faith to pay half of the cost just to deliver customer service but you also were reluctant to cooperate l don't know if you expected us to pay for your own mistake or what? Honestly I think we did all in our power to try and help the situation.