Delia at Chameleon schools. No Customer etiquette

Had the worst experience with the director of this school.

One would expect that conflict management should be a skill set a director should have.

Simple request: I overpaid, asking for refund after thinking being in credit would be a good idea.

Delia, unable to resolve this via emails, calls me all defensive and ends the call?

This is the highest position at the school? One would expect that the leader of leaders are able to deal with an irate customer.

With her low emotional intelligence, will my child be targeted or affected for is 2025 submissions?

Dealing with a cashier at Shoprite is much easier.

#listen-to-understand-not-listen-to-respond.