Its a 4 star guesthouse but their service and their cancellation policy its like a "loan shark" business. I am not going to anyone to book for this guesthouse directly .

I paid a deposit of R1625 directly to their account for a deposit of 3 rooms. Subsequent to that less than 10 days of paying the deposit I sent them the email cancelling the booking. Then i was told that they will deduct 50% of my deposit and also charge 20% of admin fee then they will refund me R650 . I sent them emails even forwaded them their policy that says "cancellation before 14 days to arrival, a 50% of deposit will be refunded NB. I cancelled 16 daysbefore to arrival. Then I called and spoke to a lady called Leandi and she told me someone with a similar situation as mine did not complain. She even said to me there is actually no difference between 14 and 16 days. She then hung up the phone on me. I am not going to keep quiet about this and just let it slip away. Truth and justice must be served . Why then do we have policies?