Grip to Smile

On 21 Desember 2020 I placed and order for Melamine board ro be cut and edged. They rold me that the work has a delay of 4 working days but I might be lucky in getting before chrismas. We waited in vain and the telephonic enquiries did nitbgi well as the peorson ended up being rude and insisted rhat was told before hand the waitingbrime is nine days. On went ro the shop on Wednesday and after seeing an employee that helped mexordially on previous orders asked him to follow up. He said the the job sheet is not with them any more and might be atvthe cutting room. The overseer One Wessel immediatlmon hearinh my dilema give instructions for feedback. The original worker then came a running and said that they ate busy with the edging and should move ro the receiving are to collect. Why will people only render service when customers start to complain. If they realised that there was a further delay why not contact the customer and not keep them in limbo. There people need to understand that supporting customer not only buy from the business they contribute to the pay checks. Thankfully the situation was resolved and will considder maintaining businness with the Montana branxh3 although I have to travel all the way from Akasia, possibly bypassibg at least 12 other hradware stores. Thanks for the speedy intervention