Disappointing service - Chamberlains Water-Kloof Glen - Collections

I was just at the Waterkloof Glen where I have been several times and am disappointed at the unnecessary long wait for assistance to collect in the outside yard. After waiting a while, I went around to see if I could get someone but everyone was either going in/out of toilet , eating or arriving with a plate of food (blue uniform), the regular dedicated orange uniform guys who assist were nowhere. I went back inside, to bring this to the attention of the manager. Security referred me rather to the "supervisor in the small office outside", the same guy who had just looked at us through the window while we waited. An elderly woman had been waiting much longer before me. There's normally a queue albeit moving. I went past security demanding to see the manager, one " Jaco" kindly made a call and assured me the manager would come to the yard, he never did until I eventually was assisted and left. This is a busy store that we support a lot, the least it can do is hire enough hands and let people take a necessary health break if they need to without inconveniencing clients, it's not a supervisor/orange uniform thing but business planning issue. We often go in over lunch, between work and should not be made to wait unnecessarily. It was even sad to hear cashiers trying to convince me to "wait the guys will come" desperately seeking to normalize something unacceptable. Disappointed loyal client.