Chamberlains upper Management not interested in improvement.

The personal service at the Chamberlains store is excellent. The assistants are knowledgeable, polite and helpful and deserve a rating of 5 points but parts of management score very very much lower. The Search feature on their websites is absolutely appalling. I contacted them in February of 2024 and sent them examples. on behalf of the Managing Director, his Personal Assistant advised that they were working on it. I indicated that I could assist and advise them how to achieve an excellent Search in less than 2 weeks. I would do a presentation using their own data to demonstrate how the search would work. I stressed that I was seeking no compensation, and that the advice and demonstration would be completely free. I have checked over the last 6 months and there has been no improvement to the Search capability. The company has indicated that it is not interested in seeing a free demonstration. The Chamberlain website states that it welcomes feedback from customers, but this obviously does apply to upper management. Over the months I have repeated my offer and there has been an interchange of more than 20 emails. They are obviously too busy and important to waste their time on a free demonstration of an approach that might work to the advantage of the company. I assumed that curiosity alone would have prompted them to see what this "nutter" would show them at no cost!