Bathroom Section staff are not interested and don't have knowledge about products

I went to Chamberlains on Saturday in search of a shower bath. I found one that looked perfect. The sales person said it comes with the protective panel. I asked to see the panel, but he said he didn't keep any in the store. He took my e-mail address and said he would get a panel and contact me. That hasn't happened.

So today I wanted to place an order and went to the Chamberlain's website. That was a bad experience in itself. Firstly, it seemed I couldn't register as a user, because I don't have an account at Chamberlains, so I went ahead without logging in. I wanted to order a drill and the bath. There are no prices on the website and the items are very limited. I thought, let's push through, the prices will appear when I go to my shopping list. Not so. In addition to there not being a price, it put the incorrect item in the shopping list when I clicked on "add to shopping list". So that was a waste of time. Your website really makes you look bad Chamberlains.

So next step, I phoned. I asked to be put through to the bathroom section and the person that answered was very friendly, but he was completely bewildered by my questions. He spoke to someone in the background who seemed to give him a few clues. I gave him the product no from the website and he found the item. He said there are two in the store. I asked if they come with the panel and he said no, which contradicts the sales person whom I spoke to on Saturday.

I have given up. I cannot spend any more time and energy to try and buy something from you Chamberlains, but I thought your management would like to be informed so that they can make some much needed changes in their operating procedures and training of staff.