BAD SERVICE AND NO RESPONS FROM CHAMBERLAINS AND STANLEY TOOLS

i took my husband stanley cordless drill in for repairs on the 17/12/2020 to chamberlains Riviera and every week i must phone the still no feed back today on the 26/01/2021 i phoned again and spoke to Johan he said that they are still waiting feed back . This is really not acceptable as there are no communication either parties. my husband needs his drill as he works with it every day. So we phoned Stanley and nobody could help as we kept on the line for more than 35min i would like the drill to be replaced