Are they serious about online shopping

I recently had a frustrating experience with Chamberlains that I feel others should know about before deciding to shop online. Last week, I tried to buy something through their website, chamberlains.co.za, but couldn’t find what I needed. I filled out their online contact form, which promises a response within 24 hours. Waiting a full day just to get help with a purchase felt excessive, but I gave it a shot. Unfortunately, no reply came within that time—or at all, for that matter.

Hoping for quicker assistance, I used their online chat service. After waiting about an hour, someone finally responded, only to say they’d email the store for more details. That was 72 hours ago, and I still haven’t heard back. It’s disappointing because I was ready to spend money with them, but now I’m considering other options. The lack of follow-through made this a real hassle.

What’s more, there’s no direct email to reach them—something I only discovered after having an AI (Grok 3 from xAI) search for me (check out the details here: https://1drv.ms/b/c/faf***9a5809/EWGcDycFRYNDlbUqrojT2SsBvBJUhsssjPZ-5iULgHAmqQ?e=EvuHCW . The supposed email, ***, just loops back to the same unhelpful form. That form doesn’t even let you keep proof of your submission or attach files, which is inconvenient. I’ve got screenshots of my chat with their rep (attached below), showing the delays and vague responses—it’s honestly a letdown.

I’d caution anyone thinking of shopping with Chamberlains to be prepared for slow service and poor communication. They could make things so much easier by offering a proper email or faster responses, but as it stands, this experience has left me skeptical about relying on them. Buyer beware!