POOR LEVEL OF SERVICE <**** RELATED_OVER CHARGES ON HIGH INTREST AND INACCURACY OF PROCCESSES

<p>My mom has taken a R4000.00 loan in 2015 and made payments.She later in year 2016 recieved calls that the account ispaid up.</p> <p> </p> <p>After few months to a year she recieved further calls stating that she owes money due to error with Nedbank requesting of direct debit.</p> <p> </p> <p>She was not given options or understanding with the main information that was provided to her.</p> <p> </p> <p>She now faces RETRENCHMENT and not in a position to make these payments.</p> <p> </p> <p>These smaller finance companies directed as Challenor finance claiming over 40% intrest is ridiculous .</p> <p> </p> <p>How can someone repay R3000 + yet have a large amount outstanding. She had taken the finance for 18 months if this was even in arrears how is it possible for her to have an outstanding amount of R5000+</p> <p> </p> <p>The agent have not left any notes and theres no input on the system.We require all calls to be checked and reviewed.</p> <p> </p> <p>This needs to be written off before we go viral with therepresentation of over priced intrest and no deliverance of proper communication or good customer satisfaction.I will be awaiting feedback</p> <p> </p> <p> </p> <p>Dhunum Pillay</p> <p>I.D ********** 894088</p> <p>Please forward an email for me to send my mums Retrenchment Letter.</p>