Poor service, substandard goods

The service at this company is rotten all the way from the admin staff to the senior management. I was promised a trailer on 11 November and paid for this 9 weeks in advance in full. Not once did I receive any comms or an update. When I wanted to pick it up (250km away from home) they were not done and didn't tell me... We arranged for a new date and when I got there they were still not done. This continued for a while and when I finally got the trailer the wheel fell off, literally. Right so I have to get this fixed on my own account and then find that the door is cracked and that the whole thing (which is 3 weeks old supposedly) is rusting.

Their management told me that they are very busy in meetings and they will contact me when they get a chance. To date nothing.

Great looking trailer, ****py service and inferior quality.