MN
Melissa N

1 reviews | Active since Apr 2019

18 Sept 2023, 10:33

Chakas Rock Chalet PLEASE READ BEFORE BOOKING !

We booked for 16 people four chalets in total, upon arriving i was told we couldn't get chalets next to each other because they had permanent people staying on the facilities and they had to work around it.The toilets leaked. Kitchen sink was leaking. The fridge after couple hours of use started to leak as well. The aircon doesn't work.The kitchen had a very bad odor like something was rotting we even had to buy insents to burn to eliminate the smell but that didn't work. The sofa bed in da lounge was broken. All the floor tiles were damaged the entire place needs a revamp. They have a very bad ****** problem, the ******s broken into the screen of the window and ramaged through the kitchen. Everything was so slippery that two of our family members had slipped and fell one had a sprained ankle and the other hurt his back. Even the paving bricks outside where coming out when stepped on.Honestly I haved stayed in chalets that are far less priced with amazing facilities. The facilities all look amazing online but thats just about it, it was photos when they probably first opened but the place is actually nothing like that its horrible.We will definitely will NOT be booking here again !

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Replies (1)
Chakas Rock Chalets
Chakas Rock Chalets's reply19 Sept 2023, 11:06
Official
Hi Melissa
  Good day, Melissa. We’re sorry to learn that your experience with Chaka's Rock Chalets fell short of your expectations. Our community boasts over 100,000 satisfied members, and we'd like you to be one of them. I’m Beverly Hiralall, the General Manager, here to demonstrate that we are dedicated to delivering exceptional service. Please contact me via WhatsApp on ***, and I'll personally attend to your Complaint and provide regular updates. Your satisfaction is our priority.