Golden Retriever ****mer

We spoke with this breeder (Charlene Skipp) about getting a golden retriever puppy after finding her on the website petsplace. All was fine prior to putting down money, but after the puppies were born communication got very poor.

We are from the South Coast and this breeder was in Benoni, Joburg. She said she was organising a puppy visitation day on a weekend that wouldn't work for us (we discussed this prior to the puppies even being born), and so drove up the previous weekend to see the puppies.

When we got there - after a 7 hour drive - she wouldn't let us see the puppies and told us we had to wait for a facetime call on the following weekend (she told us initially 1, and then it was going to be 11), and that she'd share videos of the puppies in the week to help us.

We then asked on the Monday for videos and she said she wasn't going to be able to because she was packing for her holiday and working in her main job (she is a BEE consultant)

At 11.40 on the facetime day, we'd still not heard from her husband who was supposed to call, so I called her. From the get go, she was screaming at us on the phone saying that we understand she is busy and we have to just work around her schedule. The call was truly unhinged; when we said to her that we'd agreed a time and that she'd promised to share videos, she was saying to us that she'd raised two good children with her husband (absolutely zero relevance to anything that we said or the conversation at all). She then said she'd rather refund us and we agreed that was for the best.

We sent a follow up with our banking details for the refund but she didn't reply or refund the money.

I cannot understand what happened with this lady - she was truly unhinged. We've lost 7000 rand. I've reported Kusa and tried to list it on other dog **** data bases.

If you're thinking of getting a puppy from this lady - do not put down any money until you have your dog