Unreliable Delivery and Poor After-Sales Support

Item: CH AFRICA
Rating: 1
Author: chrisgold C

I strongly caution anyone considering purchasing from this establishment, particularly if you’re unable to collect your item in person.

I ordered a printer on Monday, 16 June. While I understand that was a public holiday, I expected the order to be processed the following Tuesday and dispatched by Wednesday at the latest. By Friday morning, I had received no communication. Despite paying extra for courier shipping with a trusted, efficient service provider who operates locally, I had to call the store myself for an update.

I was connected with a representative named Marlene, who informed me the item was out of stock due to a promotion. This was incorrect—the printer was never on special, and I confirmed during the call that it was still listed as in stock on their website. Marlene later claimed the printer had been shipped but could not provide a dispatch date or a tracking number to validate her claim.

When I requested to speak with her manager, Sammy, I was told he does not take calls. I wasn’t given any alternative contact or indication of when I would receive a meaningful update. According to their website, any shipping delays should be communicated directly to the customer—this did not happen.

This was not my first poor experience. In December last year, I ordered another printer, only to be told that the business was closing for the holidays and delivery would only resume in January. When I requested a refund, I was told it would also only be processed in January.

In short, while the staff may be courteous, the company consistently fails to deliver on its promises. They list items as available when they are not, provide vague or contradictory responses to queries, and offer no accountability or timelines for resolution.

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chrisgold C's updateReviewer Update

20 Jun 2025, 11:08

Update: Continued Poor Communication and Questionable Delivery Practices

Due to the continued lack of information from the company, I contacted The Courier Guy directly—the shipping provider I selected and paid extra for on the company’s website. Thanks to excellent service from a representative named Chad, I confirmed that no order was ever placed by CH Africa for delivery to my address.

I followed up once more with Marlene, who informed me that my parcel would be delivered between 14:30 and 15:30 today. When I asked who would be handling the delivery—since I now knew it wasn’t The Courier Guy—she could not provide an answer. I raised concerns about the legitimacy of charging for premium shipping and then using a different, likely cheaper, service without disclosing this. Initially, she claimed it could be a forwarded delivery from another location, but when I pointed out that Courier Guy has an office in Grahamstown, she changed her explanation, saying they used Courier Guy “somewhere in the process.”

She consistently insisted this substitution was not *****ulent, despite the fact that I paid for a specific courier service and was not informed of any change.

I am now waiting to see if the parcel does arrive at the promised time. However, my dealings with Marlene remain deeply unsatisfactory. While she stayed calm and unfailingly polite, the responses felt scripted and hollow, lacking any concrete information to support her claims.

chrisgold C's update20 Jun 2025, 11:08

Reviewer Update

Update: Continued Poor Communication and Questionable Delivery Practices

She consistently insisted this substitution was not *****ulent, despite the fact that I paid for a specific courier service and was not informed of any change.