Bad service

I laid a complain in May with the Consumer Goods and Services Ombud. I have been dealing with Mpho however till this day the matter is still not resolved and now I have been calling and sending emails to her for a response but nothing. If the CGSO cannot help me I need to be told and get a letter closing the case so that The NCC can take over as I had asked for their advise as I am getting nowhere with the CGSO.