Williams Hunt The Glen

Yesterday we booked our car in for service at WILLIAMS HUNT THE GLEN and it was the first car to be serviced 8am, around 15:30pm or 16:30pm was called by Marlies who advised that their driver is on his way to pick us up however this was not the case. 16:45pm i called the service dep spoke to Marlies who advised of the same thing (driver is on the way), I then asked her to please put me through the driver just to find out how far is he cause I we need to pick up our son and its getting late to my surprise the driver has no clue of what I’m talking about and no one told him to go and collect a client so he get his car (that’s what he said). I have a telephone recording where the driver is denying that he was told to go pick up a client. Due to this horrible experience i was forced to take a taxi from ****erny to Jhb CBD from there take another taxi to Robertsham to picking our son whilst my husband had to take a taxi from Jhb CBD to you guys The Glen Oakdene, is this how you conduct business, is this the service you pride yourselves with. Mind you this is not the first time this is happening to us its actually the second time. The first time i thought aag! mistakes do happen let me give yall a chance but this time around I HAVE HAD ENOUGH OF YOU. 17:51pm yesterday I called and Marlies tried to apologise however that was not enough cause no one at the garage was available to come and collect us so we can pick up the car and go home. Can you imagine as a parent getting home at 19:30pm with your son in a taxi not that I have something against the taxi however the way I was so frustrated I couldn’t believe it . You say you provide excellence in all interactions with customers in what we do, by embracing the “Customer for Life” philosophy and breeding loyalty amongst fellow staff AND your commitment is to do whatever it takes to meet and exceed your expectations now and for many years to come REALLY!!! NOW. I am tired of your apologies something must needs to happen cause im not going stop until something is done. The service is BAD MEAN BAD!!! No one at the garage could help me I mean taking an initiative to keep the customer happy cause yall have 1 driver to drop and collect clients.