Williams Hunt The Glen

Extremely dissatisfied with the service at Williams Hunt The Glen. I had my car there for service a few times but this is definitely the last that I will use them. -I called a week in advance to book my service, the lady on the call set it up but I did not receive any confirmation message\reference number\phone call -When I arrived for my service, the Job card wasn't printed so I had to wait about 20 minutes for this -Throughout the entire service there is zero communication from the service agent so I have no idea in what stage my car is -I requested for my car to be ready at 4 pm, she called at 2:30 pm letting me know that my brake pads needed to be replaced. She said rear brake pads on the phone but front brake pads is stated on the invoice -When I arrived there I had to wait until past 5pm for my vehicle. They were still fitting the brakes and needed to test drive it -I then enquired whether the car was washed and she said it was. this means the brakes were fitted after the rest of the service -Every time I try to call the service agent, I have to leave a message as she is "busy with a client" but when I was standing there and waiting for my invoice then a phone call took precedence over me as a customer standing in front of her? -I eventually had to leave without an invoice as the values didn't match so they couldn't generate the invoice. Till today this has not been emailed or communicated to me -They have no proper process in place with regards to communication and no management of client expectation -The ladies are extremely unfriendly and unprofessional in front of the clients -I received 2 SMS's after the service to rate Williams Hunt The Glen. I responded to them but they never called to follow up and find out details