Williams Hunt deliberately hiding vehicle issues and quality problems to the detriment of the customer.

Williams Hunt deliberately hiding vehicle issues and quality problems to the detriment of the customer.

This is a formal complaint against Williams Hunt (was Randburg, now Fourways).

I have been asking Williams Hunt continually to check the clutch on my vehicle since I started taking the vehicle to Williams Hunt in November 2017. I had previously reported issues with the clutch at Fury Woodmead which no longer deals with Chevrolet.

The car has a full service history with Williams hunt, the clutch is only one of the problems ignored.

I have now been quoted the ridiculous amount of R35-000 to replace the clutch on this vehicle as it is now apparently a problem (please note the last service was 4000km ago where this wasn’t an issue).

Williams Hunt have deliberately ignored the issue as to avoid cost on their behalf, until the point that the issue becomes serious and becomes a cost to the customer.

This behaviour has affected the turbo.

The turbo is of poor quality and is reported over the internet, Chevrolet and Opel forums as continuously cracking. I include the link below as ONE example. Note the second comment

Bump the issue along until it's out of warranty, that sounds like the plan

https://www.reddit.com/r/Justrolledintotheshop/comments/8q5ljo/chevy_14_turbo_probably_the_10th_one_ive_seen/

https://www.cruzetalk.com/threads/warning-turbo-cracking.196066/

There are innumerous examples of this turbo cracking or having boost issues around the world. It is a poor quality item which Williams Hunt is deliberately obfuscating.

I do not drive this car excessively (I have had it for 3 years and have only managed 45000km), it is used for daily work commute and short distances on the weekend. Williams Hunt have provided no evidence that I have abused this car, which I do not. I am pre-empting the obvious pending excuse.

The turbo in the car has been replaced THREE times. The first time was at the end of 2017. Then at the end of 2018. The 2018 turbo was of such poor construction that the blades were s****ing on the inside of the turbo and it had to be replaced 2 weeks later. It appears that the current turbo has lasted it’s 1 year and is now starting to give problems again.

I had booked my car into Williams Hunt fourways 3 weeks ago reporting loss of power in exactly the same manner as the last 2 turbo failures. Williams Hunt failed to find any issue.

Yesterday evening the same loss of power happened this time with the engine light coming on. Williams Hunt have been unable to find any problems with the car (despite the engine light coming on).

Williams Hunt are again stalling to make sure that the turbo is out of warranty (this will be soon) so that the expanse falls on the customer, knowing full well that the product is faulty to begin with. It is either that or they are inept.

I am requesting the urgent intervention of Williams Hunt head office in this matter.

I demand the following:

Williams Hunt acknowledge the problem with this turbo, in writing, for use in publication as I see fit, alternately

Williams Hunt either replace the turbo, or get someone qualified to address any real issues in the unlikely event that the turbo is not at fault.

Williams Hunt replace the clutch at their expense, plus assess and repair at their expense any subsequent damage caused by deliberately ignoring the issue.

I need to stress that I have been in advertising and media for over a decade and will use full resources at my disposal to expose what has been going on should this not be resolved to my satisfaction (functional and legal avenues being exhausted)