Williams Hunt Centurion poor service

I went onto their site to book my vehicle in for a fault. I sent a request on their site and heard nothing from them all day. I than called the Centurion number, and was transferred by reception to somebody, when it finally got answered again, I was cut off very rudely by a lady. Must have been because she greeted in afrikaans and I responded in English. It saddens me and disappoints me when one receives such poor treatment from a business in South Africa. Looks like I will be taking my car to the Williams hunt in Midrand